What happens at the collection point?

Your order will be kept chilled and ready for collection. Simply say hello to the nice person behind the counter and give your  name. It is your sole responsibility to double check that you collect your entire order. Larger orders may be packed in separate bags. Fresh, frozen and live are usually kept separately. If your order has been packed into more than one bag this will be noted (bag 1 of 2, bag 2 of 2, etc…)

The collection point provider has no input or responsibility whatsoever regarding the organisation, preparation of the orders and will NOT be able to answer any queries. 

If you are collecting at one of our market locations feel free to skip the queue and let us know you are just collecting your online order…. it’s already paid for so it’s simple for us to grab it for you.

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We are Fishmongers. 100 % of our Wild fish is sourced straight off the boats. When fish lands, all hands on deck join in to sort, fillet, and pack all orders on time for our courier to pick up.
 
We are usually too busy to answer the phone, and fault of outsourcing this service in India :) ... We made the choice to simply cut off our neglected phone lines.
 

If you need to contact us, email us with any query @  [email protected]  & we will get back to you as soon as we are free.

For any orders feedback or issue about a delivery email us at [email protected] with your order number