How it works

• Wild fish are caught in many sizes, so the shape of our portions can change with the landings. We source the best size available.
• Received weight can vary within 10% of the listed weight.
• Portion size, quantity and weight for each pack are always displayed clearly beside the €/kg price.
• The catch area, the method of capture and sustainability information are shown with every product.
• Preparation is free, but it affects the weight you receive: you get the fish you paid for, minus the bits you asked us to remove — trimming, heading, filleting and so on.
• Prices, sizes, weights and pack quantities can change at any time.
• For quality reasons we reserve the right to remove any product from the listing, or from existing orders, at any time.
• If a product you ordered is not available, we will contact you with an alternative — or the option to cancel.
• You are free to amend your order — email us as soon as possible. Once it is packed, we cannot change it.
• Cancellation: no problem, but email us straight away. Once your order has left, it is too late.
• Check your order when you get it. Complaints cannot be accepted more than 24 hours after you accepted or collected it.
• Fish is a fresh product — we operate a strict no-return policy.
• Discount codes cannot be combined, and cannot be used to buy vouchers or special offers.
• Eat More Fish gift vouchers never expire and apply to any product.
• For home delivery, give us precise delivery instructions. There is no refund if nobody is home and the box goes undelivered — if you have a secure spot for the box, we can ask our courier whether it is suitable.
• It is your responsibility to check the order cut-off time and the opening hours of your chosen delivery method.
• Some products listed as available may need to be pre-ordered in advance — check the timelines on the product.
• We make every effort to deliver at the agreed time, but we cannot be liable when circumstances beyond our control get in the way.