Frequently Asked Questions
Many questions… We tried to address the most frequently asked. For the ones we missed, send us a message, or call us.
We would rather be selling you fish we expect to have. Our product list gets updated twice daily according to expected landings. The longer you give us, the more we catch. Come fishing anytime but consider 2-3 pm on Tuesday a lucky time for a decent catch of fish.
Let’s be up front, any fish guy telling you that all his fish are freshly landed this morning is either only selling a handfull of them or is trying to sell you Red Herrings… Our Fish you will receive could have been landed that very morning or caught a couple of days beforehand. The freshness of a Fish relates as much to when was it caught, as to the fishing method used to catch it, how was it cared for, the season, the weather, the Skipper and the boat landing it…We know how to select the best, our reputation is built upon quality and freshness. We only sell you fish as fresh as the ones we enjoy eating ourselves.
We are Hungry Gannets always searching for the best Irish catch. In fact 95% of the fish we source is Wild Irish caught. A number of species may not be available to us in Ireland, or are only commercially available as farmed. Those are always clearly labelled as and kept apart from our Wild Irish stocks. We sell them because our customers are asking for those, not the other way round…
NO… fresh means fresh. We would prefer to close shop than sell you a defrosted “fresh” fish fillet!
A few of our products such as Crabs, Shrimps, or Smoked fish could have been previously frozen. They are always clearly labelled as “Defrosted”, it is good practice and the law (for those who apply it…)
Send us an email to [email protected] with your question, we will get back to you as soon as we can. Or call us on 091 440167. At any given time one of our “International” Fishmongers may be able to advise you in English, French, Romanian, Spanish, Russian, and Americanese.
Or we can blag our way out of it with Google.
All our fillets of White Fish and Farmed Fish are carefully prepared: Scaled, Trimmed & Pinboned by hand. Despite all our care, the odd piece of bone may remain, it happens.
Some small fillets like mackerel, herring, gurnard will usually still have the bones in. These are easily removed after cooking.
If fish bones are a major “bone of contention” in your household, drop us a comment when ordering. We may be able to select for you particular cuts guaranteed bone free. “Everyone should Eat-more-fish”.
If you are having an issue placing an online order Please call us. 091 440167 Monday-Friday 8am-5pm
The minimum amount is only €15 for Click & Collect – €25 for Home Delivery (Home delivery Option will show when your cart reaches €25
Kg or tons… Any quantity & amount purchased, over the phone. Call us 091 440167.
No sorry, your collection point is only storing your Fish order. Any purchase and payment made online or over the phone 091 440167 is by credit/debit card only.
You can avail of our Home Courier delivery service by DPD. Shipping costs is displayed on checkout. Your fish will be shipped in one of our specialized cold chain thermo boxes. We mainly deliver on Thursday & Friday. Cut-off time is ** 2 pm ** on the day before, however due to some lines of fish coming into us late on a Wednesday your order may not ship until Thursday for Delivery Friday. A Wednesday delivery is possible upon request but our catch may be limited.
Your Delivery Will Be Sent by DPD. They will contact you on the day of delivery by text and/or email with an estimated delivery time. You can view more information about DPD online at dpd.ie
We will modify, cancel and amend any order as long as it is still on our premises, NOT after it has left. Contact us as early as possible via phone 091 440167.
The logistic to recover any packaging would by far out-weigh the benefit of recycling them. Check with your own recycling provider. They may have a recycling solution for Polyboxes, similar to what we are doing ourselves here at Gannet HQ. Plastic sleeves can be recycled with your own recyclable household waste.
We will be launching a system soon to take back back boxes if you order regularly.
Your order will be available on the date and time stated when you place your order and within the collection points or markets normal hours of operation.
If any of your items have been defrosted this will be clearly stated on the products label. Do not freeze these items. All other fresh whole fish and fillets will be perfect for freezing.. though we will always say it is best to eat fresh.
Your order will be kept chilled and ready for collection. Simply say hello to the nice person behind the counter and give your name. It is your sole responsibility to double check that you collect your entire order. Larger orders may be packed in separate bags. Fresh, frozen and live are usually kept separately. If your order has been packed into more than one bag this will be noted (bag 1 of 2, bag 2 of 2, etc…)
The collection point provider has no input or responsibility whatsoever regarding the organisation, preparation of the orders and will NOT be able to answer any queries. Please contact US directly regarding any questions or issues. on 091 440167.
If you are collecting at one of our market locations feel free to skip the queue and let us know you are just collecting your online order…. it’s already paid for so it’s simple for us to grab it for you.
Please contact us directly at 091 440167 if you are having a problem collecting your order. Once an order has left our premises and reached its Collection address it is your responsibility to pick it up. Collection dates and times are clearly stated on your order. Unfortunately little to no leeway is allowed outside these dates and times as agreed when registering with EatMoreFish.ie
Fresh is only as fresh as on the day. A day older is less fresh, etc… Some items may not be at the same quality if you collect them the following day. This is especially relevant with live shellfish and crustaceans. It is your responsibility as agreed when registering with EatMoreFish.ie to collect your order on the required date.
Then we’re not happy either, because no one works harder than us, to make sure our customers enjoy the best fish and service. If for some reasons we got confused with your order &/or made a mistake, we need to hear about it.
Call us at 091 440167 or email [email protected]. We will find out how it happened and do our best to make it a happy ending on both sides.
Frozen must always be stored and transported @ -18 degrees C. We specialize in fresh seafood, but if you happen to be looking to buy any frozen items, please call us directly and we will discuss possible arrangements.
You can also visit us Monday – Friday at Gannet HQ where we have selection of fish at all times in the freezer.